This Financial Services Guide contains important information that you should consider before deciding to use any of the services offered in this guide.
The purpose of this guide is to explain to you what financial services the Sisters of Mercy Staff Superannuation Scheme (SOMSSS) is authorised to provide and to assist you in deciding whether to use the services offered.
This guide also contains information about remuneration that may be paid to a SOMSSS representative who may provide you with advice and details of our complaints handling procedures and how you can access them.
SOMSSS will provide the financial services offered in this guide. SOMSSS can provide these services in its role as an authorised representative of Independent Fund Administrators and Advisers Pty Ltd (IFAA).
IFAA is an Australian Financial Services licensee (AFSL 238507). The business is completely independent and not aligned with any other provider of administration or financial services.
SOMSSS is authorised to provide general financial product advice in relation to superannuation.
The advice provided by SOMSSS is of a general nature and does not take into account your individual financial situation, objectives or needs. Before acting on any advice you receive, you should consider the appropriateness of the advice, having regard for your own financial situation.
You should consider the information contained within the Product Disclosure Statement (PDS) before making any decision to acquire the product.
The SOMSSS Member's Booklet together with the Annual Report and the insert issued 4 March 2004 comprise the SOMSSS PDS. The PDS provides important information about the features, costs and benefits of investing your superannuation with SOMSSS. For a copy of the PDS, please contact SOMSSS Administration or visit the Scheme's website.
SOMSSS provide these financial services under IFAA's Australian Financial Services Licence. IFAA provide SOMSSS with administration software and financial accounting services. Neither SOMSSS nor IFAA are remunerated on a commission basis (nor are any of their staff). IFAA receives a fixed annual fee in return for the provision of the administration services.
If you have any questions about SOMSSS, IFAA or the services provided, you can contact us using the details provided overleaf.
If you have a complaint regarding the Scheme (for example in relation to the conduct or decisions of the Trustee) you should write to the SOMSSS Complaints Officer at the address provided overleaf.
If you ever have a problem with the financial advice provided by Scheme staff under IFAA's licence, then you should write to the General Manager, Operational Services, IFAA at the address provided below.
IFAA will address your concerns and try to resolve them quickly and fairly. IFAA aims to resolve any complaints as soon as possible, but no longer than 45 days from the date of receipt.
If you are dissatisfied with the handling of your complaint, you have the right to contact the Financial Industry Complaints Service (FICS).FICS is an independent body that has been established to provide free advice and assistance to consumers to help them in resolving complaints relating to members of the financial services industry.
You can contact FICS on 1300 335 405 (for the cost of a local call); further information can also be obtained from their website; www.fics.asn.au
Superannuation Department
Central Administration Building
Mater Health Services
Raymond Terrace
South Brisbane QLD 4101
(07) 3840 8867 or
1300 368 891
(outside Brisbane)
(07) 3840 2421
General Manager
Operational Services
IFAA
PO Box 2130
Milton QLD 4064
(07) 3238 1200
(07) 3238 1202
Neither the Trustee or IFAA guarantee the Investment Performance or return of capital invested SOMSSS. Past performance is not a reliable indication of future performance.
FSG Version 1.1 Prepared: March 2004
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